This policy sets out how The Sustainable Shrimp™ a company registered in Thailand uses and protects any information that you provide when you use either our websites, buy any goods or using any of our services, but ONLY when you have granted us explicit permission to do so.
Here you can read further information about how we use your data, or explore in more detail how and why, and when we use cookies to enhance your browsing experience. By using our website, you are agreeing to the terms set out, and consenting to the use of data described in this policy and for which you have given explicit permission for us to do so.
The Sustainable Shrimp™ trades as brand including ECO AQUACULTURE ASIA.CO.LTD along with various partners with whom we may be required to pass along personal data to process so that we can provide you with the goods and services you require.
1. Personal Information
In order to enable to benefit from our services, TSS will process and manage your personal information. Personal information is information you provide to us about yourself from which you can be identified, such as your name and contact details
By providing your data and/or information, and by using this website, or other online or digital platforms, you consent to the use of your data and information in the manner described herein or referred to in this privacy notice and the cookie policy.
The provisions of TSS social media terms and conditions will also apply where you give your explicit consent to it being used in this manner. If we make a change to any of the ways in which we process personal information, we will update this web page with an updated date displayed at the top.
2. Confidential information
The confidentiality of your personal information is of paramount concern to TSS and we aim to comply with the provisions of the Thai data protection law.
3. Securing information
We are committed to keeping your personal information secure. We have put in place physical, electronic, and operational procedures intended to safeguard and secure the information. All TSS staff have a legal duty to respect the confidentiality of your information. Access to your confidential information is restricted only to those who have a reasonable need to access it.
When using the TSS website, if the URL of a web page starts with HTTPS, or you see a locked/green padlock symbol, your data should be encrypted when it is sent from your computer to our server. However, we cannot ensure the security of your data when it is being transmitted to our website or other digital sites from other pages. All transmission of personal information and other data is done at your own risk.
Information submitted through the TSS website is normally protected until it reaches us, however, for data transmitted from other websites and in other formats this may not be the case. As such, users are also requested not to send confidential details or credit card numbers, for example, by email.
4. Information we hold about you
The information we hold about you will only be that which you provide or which our partners acquire from you and may include the following:
- Basic details such as name, address and contact details
- Details of contact we have had with you
- Details of services and orders you have received through us
- Recordings of calls we receive or make
- Other information we receive from other sources, including from your use of websites and other digital platforms we operate or the other services we provide.
Some of the information above may also be information from business partners, advertising networks, analytics providers, or information provided by other companies who have obtained your permission to share information about you. This information is obtained with the use of internet cookies.
5. When we collect your information
Information about you is collected when:
- You use our services
- You submit an enquiry to us, for example by email, telephone or social media, including where you reference the TSS in a public social media post
- You participate in any marketing activity involving TSS
6. Using your information
We use your personal information to provide you with only our products and services, and to improve and extend these offerings. They may include:
- Responding to your queries
- Internal record keeping and administration
- Responding to requests where we have a legal or regulatory obligation to do so
- Using your contact information to send you information.
- Using your contact information to send promotional material about new products, special offers or other information we think you may find interesting (see ‘Keeping you informed’ below for more information), provided you have given us your explicit consent to do so.
- Using your contact information to conduct and analyze market research.
7. Sharing information
Information about you may be shared within TSS for all the purposes identified under “Using your information” To enable us to manage our relationship with you as a TSS customer, to provide efficient service, and to update and improve our records.
We do not share your personal information with anyone outside TSS.
8. Keeping information
We will only keep your personal information for as long as is necessary in order to carry out or lawful business, but always for the minimum term possible.
9. Keeping you informed
Whilst we have your explicit consent to do so TSS would like to keep you informed of the products and services we consider may be of interest to you (via mail, email, or phone). Whenever we collect your information, we will ask you if you would like us to keep you updated in this way.
10. We may use your personal information to:
- Decide which services we think are relevant to you
- Decide which media, including social media platforms, would best be utilised to reach the customers who wish to receive marketing materials
- Contact you with details of our products and services, including displaying interest-based adverts via social media
- If you do not wish to receive marketing information about our products and services, or at any time you change your mind about receiving these messages, please contact TSS on the details shown below.
11. Accessing information
If you have any subject access queries, please contact TSS:
12. Withdrawing consent
You may withdraw consent for us to contact you, or for us to use your information for marketing purposes at any time. In order for us to stop contacting with marketing materials you may click unsubscribe at the bottom of one our newsletters at any point. This will remove you from all future mailings. Alternatively, you may e-mail us on the above e-mail address or write a letter requesting removal to the address shown above also.
13. THIRD PARTY WEBSITES
The Sustainable Shrimp may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by The Sustainable Shrimp, and you release us from any liability for the conduct of these third party websites.
All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties, unless you explicitly click on them.
Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. The Sustainable Shrimp bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.
14. RELEASE OF YOUR DATA FOR LEGAL PURPOSES
At times it may become necessary or desirable to The Sustainable Shrimp, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.
15. AMENDMENTS
We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.